Customer Service Call Centre Representative - Healthcare Industry

Join Raditya Anugerah Medika, one of Bali’s leading healthcare providers, as a Customer Service Call Centre Representative. In this pivotal role, you will serve as the first point of contact for patients, ensuring exceptional service while managing appointments, inquiries, and resolving issues efficiently. With a focus on patient satisfaction and operational excellence, you will contribute to the seamless functioning of our healthcare services.

Based in Kuta, Bali, our call centre is the backbone of our patient communication, handling a high volume of calls daily. You will work in a dynamic environment, leveraging advanced call centre software to streamline interactions and improve service delivery.

This is your opportunity to make a meaningful impact in the healthcare industry, with growth opportunities and a supportive team to help you succeed.

📋 Tanggung Jawab Pekerjaan

• Answer and direct incoming calls from patients, ensuring clear and accurate information is provided.
• Schedule and manage patient appointments, including cancellations and rescheduling.
• Resolve patient inquiries and complaints, maintaining a high standard of customer service.
• Update patient records and communicate important information to patients.
• Monitor call centre performance metrics and provide feedback to improve service quality.
• Collaborate with the healthcare team to ensure smooth and efficient patient interactions.
• Adhere to company policies and procedures, including data privacy and security.
• Stay updated with healthcare regulations and best practices to deliver informed and compliant service.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in a healthcare environment.
• Proficient in using call centre software such as Avaya, Cisco, or similar.
• Excellent communication skills, both verbal and written, in Indonesian.
• Ability to work under pressure and meet strict service level agreements.
• Strong problem-solving skills and a customer-focused mindset.
• Familiarity with healthcare terminology and processes is a plus.
• Bachelor’s degree in a related field is preferred.
• Ability to work in a fast-paced, team-oriented environment.

🛠️ Keahlian

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