Customer Service Representative - Eka Mas Republik

Eka Mas Republik is seeking a dedicated Customer Service Representative to join our team in Bandung, Jawa Barat. As the voice of our brand, you will be the first point of contact for our valued customers, delivering exceptional service and building strong relationships. In this dynamic role, you will handle customer inquiries, complaints, and feedback, ensuring every interaction leaves a positive impression. Join us and be part of a company that values customer satisfaction and continuous growth.

As a Customer Service Representative at Eka Mas Republik, you will be responsible for managing customer interactions through various channels, including phone, email, and social media. You will use our CRM system, Zendesk, to track and resolve customer issues efficiently. This role offers a fantastic opportunity to develop your customer service skills while contributing to the success of a reputable company.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints through phone, email, and social media channels.
• Use Zendesk to track and resolve customer issues efficiently.
• Provide excellent customer service and support, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Collaborate with other departments to ensure timely and effective resolution of customer concerns.
• Stay updated with company policies and procedures to deliver consistent service.
• Participate in quality assurance activities to maintain high service standards.
• Contribute to the development of customer service best practices and processes.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM systems, particularly Zendesk.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving and analytical skills.
• Ability to multitask and manage multiple customer interactions simultaneously.
• Bachelor's degree in Business Administration, Communications, or a related field.

🛠️ Keahlian

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