Guest Relations Officer (GRO) - Airport Lounge Services

Join IAS Hospitality Indonesia as a Guest Relations Officer (GRO) at Makassar International Airport and become the face of exceptional hospitality for travelers. In this dynamic role, you will ensure a seamless and memorable experience for guests arriving and departing from the airport. With your friendly and professional demeanor, you will handle guest inquiries, assist with check-in/check-out processes, and resolve any issues that may arise. This is an excellent opportunity to work in a fast-paced environment and make a significant impact on the traveler's experience.

IAS Hospitality Indonesia is a leading hospitality company in Indonesia, known for delivering high-quality services and creating memorable experiences for guests. Located in Makassar, Sulawesi Selatan, the company is committed to excellence and innovation in the hospitality industry. As a GRO, you will be part of a team that strives to exceed guest expectations and contribute to the company's success.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests arriving and departing from the airport with a warm and professional manner.
• Handle guest inquiries and provide information about airport services, facilities, and local attractions.
• Assist with check-in/check-out processes for hotel guests using airport lounge services.
• Resolve guest complaints and issues promptly and professionally.
• Maintain a clean and organized lounge area, ensuring it meets health and safety standards.
• Promote airport services and amenities to enhance the guest experience.
• Collaborate with other airport staff to ensure smooth operations and a positive guest experience.
• Adhere to company policies and procedures, including health and safety regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service or hospitality role, preferably in an airport or travel-related environment.
• Strong communication and interpersonal skills to effectively interact with guests.
• Proficiency in English, both written and spoken, is required.
• Knowledge of local attractions, transportation, and airport services is a plus.
• Ability to work in a fast-paced and dynamic environment.
• Friendly and professional demeanor with a strong customer service orientation.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Willingness to work shifts, including weekends and holidays, as required.

🛠️ Keahlian

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