Assistant System Engineer - Technical Support & Field Service Specialist

Join Align Recruitment as an Assistant System Engineer in the vibrant heart of Bali, Indonesia! This is a unique opportunity to provide technical support, field service, and quality assurance for cutting-edge systems while working in one of the world's most beautiful destinations. As part of our team, you'll be at the forefront of ensuring our clients' systems run smoothly, offering expert troubleshooting and maintenance services.

At Align Recruitment, we are committed to fostering a collaborative and innovative environment. Our company has a rich history of delivering top-notch technical solutions to a diverse range of clients. In this role, you'll work closely with our team of engineers and support staff to provide comprehensive technical assistance, conduct system audits, and ensure that all our field service activities are executed flawlessly.

📋 Tanggung Jawab Pekerjaan

• Provide on-site and remote technical support to clients, resolving hardware and software issues promptly.
• Conduct system audits and quality assurance checks to ensure all systems meet industry standards.
• Assist in the installation, configuration, and maintenance of various IT systems and equipment.
• Document all technical issues, solutions, and maintenance activities for future reference.
• Collaborate with the engineering team to develop and implement technical solutions.
• Participate in field service activities, including site visits and on-site troubleshooting.
• Stay updated with the latest industry trends and technologies to provide cutting-edge support.
• Train and mentor junior staff on technical procedures and best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support, field service, or a similar role.
• Proficient in using technical tools such as ServiceNow, Jira, and other IT service management software.
• Strong knowledge of hardware and software troubleshooting and repair.
• Certifications in ITIL, CompTIA A+, or similar are a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with working in a fast-paced, high-pressure environment.

🛠️ Keahlian

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