Customer Retention & Canvassing Intern (Denpasar, Bali)

Join Astra Credit Companies (ACC), a leading financial services provider in Indonesia, as a Customer Retention & Canvassing Intern in Denpasar, Bali. This internship offers a unique opportunity to gain hands-on experience in customer engagement, leveraging your skills to build lasting relationships and drive business growth. ACC is known for its innovative approach to credit solutions, and this role will give you a front-row seat to our operations in Bali.

As a Customer Retention & Canvassing Intern, you'll be at the heart of our customer interactions, using tools like Salesforce and CRM systems to track and manage customer data. You'll learn how to craft personalized engagement strategies, from phone calls and emails to in-person canvassing, all while working alongside experienced professionals who will mentor you every step of the way.

📋 Tanggung Jawab Pekerjaan

• Assist in developing and implementing customer retention strategies, including follow-up calls and personalized communication.
• Conduct in-person canvassing to engage with customers and gather feedback.
• Update and maintain customer records in Salesforce and other CRM systems.
• Support the team in analyzing customer data to identify trends and opportunities for improvement.
• Assist in organizing and participating in customer engagement activities, such as workshops and surveys.
• Provide administrative support to the Customer Retention team, including scheduling appointments and preparing reports.
• Learn and apply best practices in customer service and relationship management.
• Contribute to the team's efforts to enhance customer satisfaction and loyalty.

🎓 Kualifikasi & Syarat

• Currently pursuing a degree in Business Administration, Marketing, or a related field.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse customers.
• Basic knowledge of CRM systems, such as Salesforce, is a plus.
• Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint).
• Proactive, detail-oriented, and able to work both independently and as part of a team.
• Excellent time management and organizational skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Enthusiasm for learning and adapting to new challenges in the financial services industry.

🛠️ Keahlian

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